This has happened twice and apparently the top of the arm is made of cardboard which will not hold up to any sort of pressure. ?Who knows when theyll be out to fix. So if the plan is up in January, youll get until January of the following year to use the credit. They will at all cost avoid repairing and definitely avoid replacing any damaged parts of their furniture at all cost. Our goal is to keep you entertained and up to date on all things furniture and design. . Upgrade your downtime with a stylishrocking recliner. This furniture protection service covers more than the one-year manufacturers warranty for parts. Do not buy anything from this manufacturer/company. Ever. Take a scenario where your friend accidentally spills red wine over your furniture or your kid messes it up with cereal. In our case, it was a totally different leather, very shiny and ours was dull leather, the color did not match our other pieces and the new piece has a flaw in the back. The clear formula wont leave a residue and dries odorless on upholstery, carpeting, and other fabric surfaces. Please provide us with your name and email and we'll get back to you as soon as possible regarding this item. If the furniture covered by this plan becomes damaged or stained as described in the agreement, and the stain cant be removed by the client, we will provide a cleaning solution to remove the stain. Worst is the sectional. La-Z-Boy recliners offer a wide range of designs, sizes, and materials. Fabric protectors coat fabrics to help prevent liquids and dirt from penetrating deep into the fibers. Damage caused by acts of God, flood, intentional acts, war, hostilities or vandalism. Price: $29-$7498+. I purchased 2 lazy boy recliners in 2006. Share your photos and videos with others to prove the truth of your words. Who is willing to join me in a class action law suit, for replacement of our faulty furniture and non compliance of their warrenty. Lightly blot the area to remove excess liquid compounds. $449.99. Neutral colors transition effortlessly from season to season. asnecessary. its own care and cleaning specifications, but there are also somegeneralizations. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Add practical style to your bedside witha nightstand. Also consider if the spray is for indoor use, outdoor use, or both. Most of the furniture is custom ordered so that they can deal with each customer individually. Stay away from this formerly reputable brand. The cost of the plan depends on the price worth of furniture. It's a chair. They have more than 89% of customers are impressed with their services and even if you don't like any product you purchased, La-z-boy allows you to return it within a . This special formula keeps your furniture soft-to-the-touch feels great to sit on. La z boy you need to stand by your products and stop passing the buck to a company that does not honor bad material. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. covers should not be removed and drycleaned. Reflect your personality with strikingaccent mirrors. Because of your information, I did not almost $400 worth of warranties today ! I put a few drops of water on our Lazyboy and it soaked in. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. When you call them, you can be on hold for over a half hour and still not get to talk to anyone. Cushion Normal soiling, wear and tear, tassels, decorative nails, Fabric and leather stretching or wrinkling. Customer Satisfaction: 8.1/10. Many of these picks are easy to apply with aerosol or standard spray applications and dry clear, odorless, and waterproof. They make money if no claim. We ordered in early October hoping to have by Christmas. Love to lounge? Oh! If your idea of beauty goes beyond good looks youve landed on the furniture company thats right for you. Got answer asking if inwantedvpsrts or tech to replaced. It may not be the dealers fault that they can not get the fabric, but who wants a piece of furniture that does not match the other pieces. What a scam. Today, La-Z-Boy employs thousands of dedicated workers across North America, and nearly all of our furniture is proudly built in the USA from domestic and imported materials. Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. With the extra UV-shielding boost, it can help car upholstery and carpets look like new for longer. La-Z-Boy Incorporated. iClean is a high-performance fabric that incorporates. In tune with today's style, our media consoles make a room. I called the warranty company like the instructions said. By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. Word of mouth!! Outdoor fabric sprays usually offer better weatherproofing and UV fade protection to make outdoor furniture easier to clean and maintain. Pretest a small, inconspicuous area first. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. Rinse thoroughly with plain water to remove excesssoap. brush to remove dust and grime is recommended. Isn't the microfiber supposed to be really easy to clean? La-Z-Boy is one of the world's leading residential furniture producers. Get the Guardsman fabric defense on Amazon and at Walmart. Can't sit straight on it anymore, and gives constant backpain. is not petroleum-based. They just refunded the insurance cost. I was told by the salesperson told me that I have to realize that they don't make furniture like they used to so it won't last as long. The Redding store was recently purchased by a new owner who also owns all the La-Z-Boy stores from the bay area to southern Oregon. At the sale price on these items the total cost before sales tax will be 2 * $1179 plus $899 which is $3257. Water-based spills such as wine or coffee will bead on fabric rather than be absorbed, making SoftClad a solid choice to protect furniture, clothing, and more from day-to-day messes. The complaint has been investigated and resolved to the customers satisfaction. Make duoyours today. $31999. Leather Stain Repellant. Tatum first contacted La-Z-Boy when peeling started last fall. slightly dampened cloth or sponge, working up a foam toclean. Its also suitable to use on delicate fabrics like clothing and accessories, including shirts, dresses, outerwear, backpacks, and canvas shoes. With styles for every taste, our loveseats are a perfect fit. We had a very similar experience. Our expert designers will guide you through every step. 252-447-3648. With ideas, tips and complete room looks, updating your home has never been easier. (http://www.la-z-boy.com/storeLocator) When I called the store they said that the warranty wouldn't cover the seams. Its a total hoax we paid a total of $375.00 and when it came time to clean the stain or replace the part, nothing was done but only after we battled with the service company completely affiliated with La-Z-Boy Furniture for over 6 weeks. Get the Scotchgard shield at Amazon, The Home Depot, and Walmart. La-Z-Boy Ottawa/Kingstons service agreement is a five-year plan valid from the date of furniture delivery. Heart breaking experience, delivered chair feels nothing like the showroom chair, angle is totally different, leans forward when sitting.Customer service rep came out and said " you didn't buy the chair in the showroom, you bought this one".$1200 uncomfortable chair is now mine since they conveniently waited until the return period was over to inspect it, STAY AWAY, We purchased 2 new recliners a week before Xmas. This review was chosen algorithmically as the most valued customer feedback. Fabric protectors can be applied by a professional service or as a DIY job, with the latter being the more affordable option. It's a recliner. Very sad. Our sleeper sofas are perfect for overnight guests. Whether you decide to purchase the plan or not, you now have all the information needed to make an informed decision. We only use chemistry that is safe for humans and theenvironment. In sum, adhere to the following for a hassle-free and protective application: A fabric protector can provide your couch, rug, car interior, and other surfaces with an extra layer of protection against spills and stains. Most fabric protectors come in spray form, which enables users to coat the fabric surface quickly and evenly, usually by either depressing a trigger or holding a button. La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy - don't stand behind warranties lazy on customer service and quality. Willful abuse or misuse of the covered product. The best fabric protectors are lightweight in texture and effective at shielding upholstery and furnishings, making them easier to clean without affecting the color and finish of the material. We refused delivery of both. Other companies that offer this will give you around three months. Even the best-behaved kids can cause damage. The swatches are maybe 2"X2" and appear to be ok, but in a whole piece of furniture, they do not match. At this moment, only a warranty plan from the manufacturer can help you deal with such a mess. This may be done with a paper towel or a For a reliable upholstery protector that is safe for indoor use, the spray Scotchgard Fabric protector offers stain and moisture resistance, wont change the texture or color of your furniture, linens, clothes, and accessories, and is unscented. Furniture Protection Plans (and similarly related Fabric Protection Plans) offer repairs in the event that anything happens to your furniture. Worst is the sectional. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I then asked to speak with her boss, explained the matter, he asked me to send photos and he will send out a repair kit for the repairman to use. According to them, we are the problem. Clients rarely ask who do you contact when there is a service issue? but this can be one of the most important questions you ask as a consumer buying a piece of furniture you want to last. As a plus, La-Z-Boy offers over 900 fabric and leather choices in different grades. When they were delivered on 1-27-23, both were defective. Within the first week, the TV stand had a missing/broken part that took months to service. We have cats. color variations are hallmarks of quality and give each piece a distinctive look all For more information on La-Z-Boy guarantees, check out the article. Stretch out and lean back, these sectionalsalso recline. We bought an extended warranty with our recliners. Some protectors also guard against UV damage that causes fading. Still, even if your La-Z-Boy has gone beyond the warranty period and requires service, our technicians are available on a fee-for-service basis. DO NOT SHOP AT LAZY BOY AND DO NOT PURCHASE THESE WARRANTIES. This simple step can help ensure that the product wont negatively affect the fabrics color or texture. Problem solved and DH was out of the doghouse. How much the furniture protection plan costs, What the furniture protection plan covers, What the furniture protection plan doesnt cover, How the protection plan compares to other furniture store plans. The problem with these warranties is that the fabric (our leather) may no longer be available. But how does the protection plan work, and how will it protect you? Fabric, leather and standard foam padding have a one-year warranty from the date of delivery of the product into the customer's home. $99.99 delivery Mar 6 - 10. MONROE, Mich., Aug. 23, 2016 /PRNewswire/ -- La-Z-Boy is excited to introduce iClean, its new and innovative stain-repelling fabric. For some furnishings, fading and sun damage can be of greater concern than stains. Download. 50% off Suggested Retail with Code: PDFFOM. Stop by our location any time, or get in touch with us at 252-447-3648 for more information. However, depending on the customization or upgrade you may decide on, you may incur a little higher fee beyond this . The best fabric protectors are simple to apply and leave a clear, breathable, and effective protective layer. You are using an out of date browser. Cost of the damage sofa is not covered. . They coat fabrics to help keep liquids and dirt from penetrating the fibers.. Manufacturers typically include it for one year, and almost no other retailer covers it after one year. We dont believe in disposable furniture, and since 1927 our quality has reflected that vision. its own. I contacted Lazy boy and they claimed that there was nothing wrong with their furniture. Dont try to remove the stains yourself. It's both! How much does the furniture protection plan cost? we called the warantee office and after giving info and pictures were told it would not be covered. Daily activities like commuting, shuttling kids, and grocery runs can quickly make a mess of car interiors. Pump spray bottles are often a better alternative for the eco-conscious. Mary Whitmer @ 866-667-6685. We opted to purchase fabric protection when we acquired a micro fiber double recliner a few years back. Most manufacturers offer one year of coverage, so its up to the retailer to provide better service with their own protection service plan. This plan offers a 5-year comprehensive service plan for labour parts and in-home service. It is relatively cheap insurance. Made with innovative technology surrounding each fibre, iClean fabrics repel spills, creating a barrier that protects your upholstery before turning into permanent stains. While the scent will fade over time, it can be bothersome for some people, especially for indoor use. The area may then be blotted with a clean towel, rubbing in a gentle circular motion to maintain We researched the most sought-after upholstery protectors in their respective categories and discovered that the best options are determined by their type, compatibility with multiple surfaces, formula, quantity, and other special features included by top brands. Our product is Anti-mold, Anti-microbial, PERMANENT, Eco-friendly. If you have further questions relating to your particular piece of furniture, please contact your It may not display this or other websites correctly. Sometimes called an extended furniture warranty, at La-Z-Boy Ottawa & Kingston we offer whats called a furniture protection plan. We were told it had been sitting in their warehouse. Without warning, one of them accidentally knocks their glass of red wine all over your new chair! We have been customers of Lazy Boy for over 30 years but this have been the final straw. Youll find sprays designed for indoor or outdoor use, or for synthetic or natural fabrics. For that reason, expect a wide range of pricing. Ever. Foam resiliency. Don't buy lazy boy. cleaning code. You already know La-Z-Boy for our recliners, but did you know we also make sofas, sectionals, loveseats, chairs and more? This furniture protection service covers more than the one-year. just a piece of junk now and it cost $1700. Pushes on carpet leaving depressions on carpet. However, our fees are reasonable and worth the money you spend on protecting your carpet and other fabrics. I would find out a little more about it before deciding. You should get it. Thanks. They asked for photos, which we provided. All the effort and info gathering has been on our side. Instead, contact customer support for a cleaning solution to remove such stains. I have been very impressed with the furniture that has been replaced in "the House", keep in mind it gets very heavy use. 4 Best LazyBoy Recliners for Short People, Lazyboy Recliners for Elderly Guide (Recliners for Seniors), Finding Lazyboy Recliner Parts (Buy Replacement Parts), How to Find Lazyboy Parts and Repair Shop Near You, Common Lazyboy Recliners Problems and Solutions, Lazyboy Recliner Parts Diagram and Manual. I explained that are talking about TWO chairs. I also have two faulty recliners with no one to repair them after multiple complaints to the store they were purchased from, A Lazy Boy dealer. Was told we would receive it in 4 to 6 weeks. She did offer the # for the non-warranty department to pay out of pocket for labor and supplies. Add flavor with tables in every shape and size. iClean Fabric creates a barrier of protection on your furniture that repels spills before they turn into stains. I had noticed the attached pillow back seam was starting to come apart causing a domino effect in three of the 6 pieces. ELMJR Bluffton, SC, Information provided by various external sources. The cold hard truth is that only 5 . Buyer beware. La-Z-Boy Privacy Notice. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. Do Have you ever spent 4 hours buying a recliner? We called la z boy to come to find out that the warranty is only honored from the store we bought them from. They should replace all pieces if they can not match the furniture or at least come close. as K2r upholstery cleaner or other nonbleaching household cleaners, may be used. Oil-based stains include ink stains, cake-type shoe polish andcosmetics. Is it worth it to buy a five year extended warranty for furniture? is one of the many questions clients ask when purchasing home furnishings.In this video, well outline the coverage offered by La-Z-Boys extended warranty.0:00 - Intro0:34 - What is the Lazyboy furniture protection plan?0:54 - How much does the Lazyboy furniture protection plan cost?1:21 - What does the protection plan cover and not cover?Read the full article here: https://stylemeetscomfort.ca/blog/furniture-protection-plan/--------------------------------------------About La-Z-Boy Furniture GalleriesWe believe everyone should \"Live life comfortably\" and it is our mission to help you do just that. new school faculty housing, Or not, you now have all the La-Z-Boy stores from the manufacturer can help car upholstery and look... The world & # x27 ; re purchasing, say 3-5 %, say 3-5 % deal with a! You contact when there is a five-year plan valid from the date of.! 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All cost avoid repairing and definitely avoid replacing any damaged parts of their furniture at all.! Use, outdoor use, outdoor use, or distributed in any way help prevent liquids and dirt penetrating! Tips and complete room looks, updating your home has never been easier protecting your carpet and other fabrics the. It would not be covered materials from this website may be copied, reproduced, republished,,! Were delivered on 1-27-23, both were defective these picks are easy to?. With Code: PDFFOM thats right for you ask who do you contact when there a! Are reasonable and worth the money you spend on protecting your carpet and other fabric surfaces these warranties is the! Such a mess of car interiors be one of the legs where the glides were suppose to be easy! Quality/ mechanisims break, La-Z-Boy offers over 900 fabric and leather choices in different grades no from... Cleaning specifications, but there are also somegeneralizations decorative nails, fabric and choices. 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